Multichannel Contact Center: A Beginner’s Guide

Alexis Juanita

What is a multichannel contact center? A multichannel contact center is a software platform that integrates multiple communication methods, such as voice, text, or social media. Essentially, a multichannel contact center is similar to call center software, except that it that allows your staff to connect with customers in multiple […]

How to get ready for the future

Alexis Juanita

All you need to know about Google Analytics V4 Google Analytics 4 is a full-proof analytics solution for modern-day marketers to avoid leaving business-critical insights on the table. We’ve rounded up some key capabilities that are strikingly different from universal analytics and how they’d help. Unified cross-platform analytics The most […]

Fake negative comments – Bluewire Media

Alexis Juanita

Posted by Adam Franklin   A fake negative comment could occur on your Google reviews, on your Facebook page or even your LinkedIn profile — and it’s quite a scary prospect because it could impact your business! I’ve spoken at a few conferences lately and it’s attendees’ most common fear! […]

Six Powerful Business Growth Strategies

Alexis Juanita

Six Powerful Business Growth Strategies Successful business expansion is easier said than done. Many businesses of all sizes encounter difficulties as they try to expand. For new and small enterprises, it is much more challenging. Only 50% of enterprises survive for more than five years, and 20% of new businesses […]