What is a multichannel contact center? A multichannel contact center is a software platform that integrates multiple communication methods, such as voice, text, or social media. Essentially, a multichannel contact center is similar to call center software, except that it that allows your staff to connect with customers in multiple […]
Day: December 2, 2023
New to Buffer: Twitter Threads Scheduling
Every year, more than 30 Million tweets are scheduled through Buffer, making it the number one channel where Buffer users are scheduling their social media posts. As of today, we’re helping Buffer users take their planning to the next level — we’ve just released scheduling for Twitter threads so that […]